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What's New at the Ethical Selling Institute? The Ethical
Selling* Institute, a subsidiary of Sempact, Inc., provides training,
speaking
(keynotes,
breakouts) and consulting
services
to businesses and organizations on how to pull ahead of their
competition
by building more of the EthicalFactor
(Trust,
Credibility and Partnership) into their crucial customer
interactions. The objective: provide a Superior Customer Experience
which will yield greater market share and/or higher
prices/fees. *Our definition of selling is not
the conventional one.
We take a
broad look; it encompasses any "moment of truth" that influences
perceptions of
service image. Thus, all people who have contact with
customers/clients/guests/patients
would be involved in "selling."
Fred Firestone,
principal of the Ethical Selling Institute and customer satisfaction
expert for CBS affiliate, discusses differentiation and moments of
truth:
See Video for Firestone
presentations. Since Sempact's birth in 1988, we've refined our approach to provide clients with a logical, integrity-based process that, we're humbled and proud to say, has yielded significant results. Our EthicalFactor clients come from the following industries and professions: printing, insurance, waste management, law, architecture, engineering, industrial equipment, banking, roofing, direct mail, broadcasting, brokerage, automobile, graphic design, accounting, remodeling, construction, consulting .... Clients include large corporations and organizations (Anheuser-Busch, DuPont, Hewlett-Packard, 3M, AT&T, the United States Postal Service) as well as SMBs (small and mid-size businesses with at least 50 employees) Regardless
of their size, they have the
following in common: they are looking
for more ways to enhance
their customers'/clients'/guests'/patients' perception of their trust,
credibility and partnership, which will serve to enhance their
business or organization.
Clients and Testimonial Letters
Sampling
of recent Testimonial Letters we've been fortunate to have received:
Enterprise Rent-A-Car Vistage Stone Carlie CPAs Arrow Limousine Central Institute for the Deaf Business Persons Between Jobs Interested in learning more about how we can help you (1) create "very satisfied" customers/clients, who stay as customers/clients, who buy more and who become "promoters" (responsible for 80-90% of referrals); (2) secure more business from existing customers/clients; and/or (3) acquire new customers/clients? Call us at (314)863-4000 or email info@ethicalselling.com.
PullingAhead,
EthicalFactor, WOWEDFactor and WOWEDAMERICA are service marks of
Sempact, Inc. About Us: About Us | Programs | Clients | Articles | Video | FAQs | Inquiry/Register |
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Phone: 314.863.4000 | Email: info@EthicalSelling.com | 7730 Carondelet Avenue, Suite 106, St. Louis, MO 63105 |
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Copyright ©
2010
Sempact,
Inc. |