The Ethical Selling* Institute, a subsidiary of Sempact, Inc., provides training, speaking (keynotes, breakouts) and consulting services to businesses and organizations on how to pull ahead of their competition by building more of the EthicalFactor (Trust, Credibility and Partnership) into their crucial customer interactions. The objective: provide a Superior Customer Experience which will yield greater market share and/or higher prices/fees.
*Our definition of selling is not the conventional one. We take a broad look; it encompasses any "moment of truth" that influences perceptions of service image. Thus, all people who have contact with customers/clients/guests/patients would be involved in "selling."
Ethical Selling System programs are designed to impact all three Key Business Development Objectives:
A two-part article describes the components of our System: PullingAhead of the Competition - Differentiating Products/Services and PullingAhead of the Competition - Differentiating the Selling System. (See also background article written on Sempact: Consultant Helps Businesses to Differentiate Service from Competitors.)
Since Sempact's birth in 1988, we've refined our approach to provide clients with a logical, integrity-based process that, we're humbled and proud to say, has yielded significant results. Our EthicalFactor clients come from the following industries and professions: printing, insurance, waste management, law, architecture, engineering, industrial equipment, banking, roofing, direct mail, broadcasting, brokerage, automobile, graphic design, accounting, remodeling, construction, consulting .... Clients include large corporations and organizations (Anheuser-Busch, DuPont, Hewlett-Packard, 3M, AT&T, the United States Postal Service) as well as SMBs (small and mid-size businesses with at least 50 employees)
their size, they have the following in common: they are
looking for more ways to enhance their
customers'/clients'/guests'/patients' perception of
their trust, credibility and partnership, which will
serve to enhance their business or
organization. Clients and
Sampling of recent Testimonial Letters:
Enterprise Rent-A-Car 2008-2011 Facilitation Feedback
Stone Carlie CPAs
Central Institute for the Deaf
Business Persons Between Jobs
Interested in learning more about how we can help you (1) create "very satisfied" customers/clients, who stay as customers/clients, who buy more and who become "promoters" (responsible for 80-90% of referrals); (2) secure more business from existing customers/clients; and/or (3) acquire new customers/clients? Call us at (314)863-4000 or email firstname.lastname@example.org.
WOWEDFactor and WOWEDAMERICA are service marks of
Phone: 314.863.4000 | Email: info@EthicalSelling.com | 7730 Carondelet Avenue, Suite 106, St. Louis, MO 63105
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