| Enterprise
Rent-A-Car
|
Anheuser-Busch
- customer service
(WOWEDFactor) and
ethical selling
- Customer Relationship
Group:
strategized and presented workshops on how
to deliver "customer
experiences" from call center (WOWEDFactor
seminar)
- Promotional Products
Group: developed
selling strategy and designed and
presented workshops
|
AT&T
|
Hewlett-Packard/ValCom
- ethical selling
- designed and presented
series of
best-practices workshops for
Hewlett-Packard retailers
- Michael
Luckett letter
|
DuPont
- differentiation
- designed and presented
workshops for
Scientific Computing Division
|
3M
|
|
Vistage
International
|
Ford Motor
Company and
Ford Motor Credit
- performance improvement
- three-year project
facilitating
ownership of Continuous Improvement
Recognition Program
- Don
Bertram
letter
|
Stone
Carlie & Company, CPAs
|
Toro
Irrigation Systems
- differentiation,
ethical
selling
|
National
Association of
Electrical Distributors
- facilitated performance improvement
process
|
Orion Advisor
Services
- differentiation,
ethical
selling
|
Logan College of
Chiropractic
|
Arrow Limousine
|
United
States Postal Service
|
|
Laclede Gas
|
Center
for Business, Industry and Labor
|
Olin
Brass
- differentiation,
ethical
selling
|
Florissant
Valley
Chamber of Commerce
|
Argosy Casino
|
Businesspersons
Between
Jobs
|
|
National
Down Syndrome Congress
- advocacy
- national conference
keynote:
"Applying the
Customer Service Model to the Human Service
Delivery System"
- Larry
Mass
letter
|
Central Institute
for the Deaf
|
Missouri
Governor's Conference
|
Mailing
and Fulfillment Service Association
|
American
Society of IRS Problem Solvers
|
Touche
Ross
|
Association of
Information Technology Professionals
|
Marketing and
Cooperative Education Association
|
Nebraska
Furniture
Mart
|
|
Misc. Business
Motivation
/Facilitation
Clients
Baylor
Health Care
System
Baymont
Inn and
Suites
Boatmen's
Bank
Brown
Shoe
Epic
Healthcare
Group
General
American
Life
Goodyear
Herman's
Sporting
Goods
Illinois
Power
Kraft
Foods
Mallinckrodt
Medical
Monsanto
Nabisco
Pepsi
Ralston
Purina
Revlon
Shell
Oil
United
Healthcare
United
Parcel
Service
US
Airways
Utilicorp
Via
Rail
Canada
Vons
Supermarkets
Wetterau
|
|
|
