| Enterprise
Rent-A-Car
|
Anheuser-Busch
- customer service (WOWEDFactor) and
ethical selling
- Customer Relationship Group:
strategized and presented workshops on how to deliver "customer
experiences" from call center (WOWEDFactor seminar)
- Promotional Products Group: developed
selling strategy and designed and presented workshops
|
AT&T
|
Hewlett-Packard/ValCom
- ethical selling
- designed and presented series of
best-practices workshops for Hewlett-Packard retailers
- Michael
Luckett letter
|
DuPont
- differentiation
- designed and presented workshops for
Scientific Computing Division
|
3M
|
|
Vistage
International
|
Ford Motor
Company and
Ford Motor Credit
- performance improvement
- three-year project facilitating
ownership of Continuous Improvement Recognition Program
- Don Bertram
letter
|
Stone
Carlie & Company, CPAs
|
Toro
Irrigation Systems
- differentiation,
ethical selling
|
National
Association of
Electrical Distributors
- facilitated performance improvement process
|
Orion Advisor
Services
- differentiation,
ethical selling
|
Logan College of
Chiropractic
|
Arrow Limousine
|
United
States Postal Service
|
|
Laclede Gas
|
Center
for Business, Industry and Labor
|
Olin
Brass
- differentiation,
ethical selling
|
Florissant Valley
Chamber of Commerce
|
Argosy Casino
|
Businesspersons
Between
Jobs
|
|
National
Down Syndrome Congress
- advocacy
- national conference keynote:
"Applying the
Customer Service Model to the Human Service Delivery System"
- Larry
Mass letter
|
Central Institute
for the Deaf
|
Missouri
Governor's Conference
|
Mailing
and Fulfillment Service Association
|
American
Society of IRS Problem Solvers
|
Touche
Ross
|
Association of
Information Technology Professionals
|
Marketing and
Cooperative Education Association
|
Nebraska
Furniture Mart
|
|
Misc. Business
Motivation
/Facilitation
Clients
Baylor Health Care
System
Baymont Inn and
Suites
Boatmen's Bank
Brown Shoe
Epic
Healthcare
Group
General
American
Life
Goodyear
Herman's
Sporting
Goods
Illinois Power
Kraft Foods
Mallinckrodt
Medical
Monsanto
Nabisco
Pepsi
Ralston Purina
Revlon
Shell Oil
United
Healthcare
United Parcel
Service
US Airways
Utilicorp
Via Rail
Canada
Vons
Supermarkets
Wetterau
|
|
|
